Get Help

Find answers, get support, and connect with our team

Emergency Contacts

If you are in immediate danger or experiencing a crisis, please contact emergency services or one of these crisis hotlines:

  • Norway Emergency: 112 (Police) / 113 (Medical) / 116 123 (Mental Health)
  • Krisesenter (Crisis Center): 116 006
  • Mental Health Helpline (English): +47 22 40 00 40

Contact Support

Have a question or need assistance? Our team is here to help. We typically respond within 24-48 hours on business days.

support@theeducationalequalityinstitute.org

Report an Issue

If you encounter a problem with your match, a meeting, or the portal itself, please let us know so we can help.

  1. 1 Describe the issue clearly (what happened, when, where in the portal)
  2. 2 Include screenshots if possible
  3. 3 Email us at support@theeducationalequalityinstitute.org

Common Questions

How do I schedule a meeting with my buddy/participant?

Go to your dashboard, find your match card, and click "Propose a Meeting". Select a date and time, add any notes, and your buddy/participant will receive an email notification.

I cannot log in to my portal. What should I do?

Request a new login link from the login page. Check your spam folder if you do not see the email. Magic links expire after 15 minutes, so request a new one if needed.

How do I update my profile information?

Contact our support team at support@theeducationalequalityinstitute.org with the changes you would like to make, and we will update your profile.

What if my buddy/participant is not responding?

Please contact our team. We can help reach out to them or, if needed, discuss finding a new match for you.

Back to Your Portal

Return to your portal dashboard to view your matches and meetings.

Buddy Portal Participant Portal